Question 1

Why use Surf Socks?

Accepted Answer

Surf Socks make it easy and fast to put on your wetsuit. They can be used on both arms and legs to help slide your wetsuit on.   Surf Socks are made from tough spinnaker sail material and can be used again and again!

Question 2

What are they made from?

Accepted Answer

Surf Socks are made from clean spinnaker sail offcuts that would have ended up in landfill. It's tough, lightweight, durable and easy to care for.

Question 3

How long do Surf Socks last?

Accepted Answer

We have been testing them for months and so far they have resisted all the pulling and shoving and our real attempts to break them.

Question 4

Where are Surf Socks made?

Accepted Answer

We are proud that Surf Socks are 100% Australian made and owned. They are made with love in beautiful Manly on Sydney's Northern Beaches.

Question 5

Do you really dumpster dive?

Accepted Answer

Yes! Twice a week we visit our wonderful supplier and take what we can use. Like us, they love they fact that we are making good use of material destined for landfill.

Question 6

Is my payment secure if I buy online?

Accepted Answer

Absolutely. We use eWay and Paypal to process all online payments. This allows us to offer the industry’s highest level of data security – i.e. PCI DSS Level 1, the payment industry standard for data security.

Question 7

How long does delivery take?

Accepted Answer

We use Australia Post for delivery in Australia. They estimate around 2 – 6 business days for most areas around Australia. We also offer Express Post.

Question 8

Where do we ship?

Accepted Answer

We deliver Australia-wide but if you are overseas please drop us a note via our contact page and we'll work out a price and shipping method for you.

Question 9

Shipping rates

Accepted Answer

Shipping rates in Australia  Standard post  - Free via Australia Post 2 - 6 business days Express  post -  $6.00 Next business day delivery is available between all capital cities (except Darwin), and selected major towns. Shipping rates outside Australia   contact us with details of where you are and we'll get back to you with a quote

Question 10

Return Policy

Accepted Answer

If you are not satisfied with your Surf Sock or any product purchased from www.surfsock.com.au, return it within 30 days of purchase for a replacement or refund.

Question 11

Privacy Policy

Accepted Answer

The privacy of our customers is important to us.   Your contact details are protected by SSL encryption. Our store is security scanned daily to ensure there are no vulnerabilities.   Your email address will not be shared with any third party. It will only be used by us to communicate with you about your purchase. Our mailing list is an opt-in service only and should you subscribe, you can unsubscribe at any time.   Your credit card details are NEVER made available to us. You will be asked to enter them via our secure merchant facility (or PayPal). As such, we are unable to make any additional charges to your credit card after your transaction is complete.   If you have any questions or concerns about the privacy or security of your information, please contact us via info@surfsock.com.au

Question 12

How do I remove an item from my shopping cart?

Accepted Answer

This can be done but pressing the 'remove item' link rather than changing the number of items in the cart.

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